Salford - 0161 720 7612 Ashton - 0161 330 4124

Complaints Contact Details

Name: Deborah Parker
Telephone: 01617207612

Our Procedures

Any complaint verbal or written, including electronically, will be referred to our complaint’s manager ( named above ) at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable. We will also

  • Record details on the firm’s system immediately
  • We will not delay your complaint by asking you to write to us about your complaint
  • We will acknowledge the complaint in writing promptly
  • We will make contact to seek clarification on any points where necessary
  • Fully investigate the complaint
  • Keep you informed of our progress
  • Discuss with you our findings and proposed response
  • Ensure that our firm partners have a compliant complaints procedure and are communicating with their customer using this
  • Provide clear deadlines to respond

You will receive contact from us advising on progress if we cannot respond immediately. We will let you have our final response as soon as possible and not later than eight weeks.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service that we provide is the Practice Manager.
  2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing/ email this will be passed on immediately to the Practice Manager.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days.
  6. We will seek to investigate the complaint within 14-21 working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within 14-21 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

 

The Dental Complaints Service (DCS )  37, Wimpole street , Marylebone, London ,W1G 8GT   020 8253 0800  – complaints about private treatment

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 020 7167 600), the dentists’ regulatory body for complaints about professional misconduct

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I had my top and bottom teeth straightened at this orthodontist. I found the whole process a good one from start to finish. The staff are all lovely and the receptionists are very helpful. I would recommend this Orthodontic practice. My teeth are lovely now and I do get comments about them.

K Ann

Absolutely thrilled!!! My son age 12 started here one year ago and I cannot believe the difference. Easily accessible, wonderful friendly staff who are always there if you need any help. The orthodontist made him feel very relaxed and would not hesitate to recommend this surgery to anyone.

K Hasid

I have always been nervous visiting dentists and in the past have often cancelled appointments, however with the reassurance given from the friendly staff at links I haven’t felt the need to cancel. The staff are also very accommodating with my appointments. I love my new smile and the confidence it has given me.

E Gray

We could not be happier with my daughter’s smile after her treatment. Appointments were easily made and consideration was always taken to make sure that my daughter didn’t always miss school. Friendly staff, appointments always on time and not once cancelled in two years! Amazing service.

T Copestake

I have always been nervous visiting dentists and in the past have often cancelled appointments, however with the reassurance given from the friendly staff at links I haven’t felt the need to cancel. The staff are also very accommodating with my appointments. I love my new smile and the confidence it has given me.

E Gray
Salford

141 Leicester Road,
Salford,
M7 4HJ

0161 720 7612 info@linksorthodontics.co.uk

Directions and opening times
Ashton-Under-Lyne

Glebe Street,
Pennymeadow,
OL6 6HD

0161 330 4124 info@linksorthodontics.co.uk

Directions and opening times